Faulty or Damaged Goods
It is unlikely that you will receive a damaged delivery but if you do please contact us immediately. In the event please retain the original packaging for returning your order. Contact us immediately by telephone on 01702527572 or emailing firstname.lastname@example.org with your order details and with an explanation of the problem.
Should your ordered item arrive damaged or is faulty within 30 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item. Any refund will include any delivery charges.
We will arrange collection of any damaged or faulty items, but the item must be packaged in the original packaging and include all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them.
We can arrange all collections for faulty or damaged goods via a courier service, and whilst in the vast majority of cases they are carried out in line with expectations, very occasionally a collection may fail to take place. The most common reason for a failed collection is that the collection address was in-complete and the courier struggled to find it or very occasionally, the courier may run out of time during the working day. If this happens, the collection will happen the next working day. Products outside the first 30 days of purchase will have to be returned at the customer’s expense. Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage. Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage.